logo Santander Trade Webinars

FAQ User

(Invitees/speakers)


GETTING STARTED


Do I need to install a program on my computer?
No. ClickMeeting is Web-based software requiring no installation.

What are the hardware and software requirements to run ClickMeeting?
1.4 GHz Intel® Pentium® 4 or faster processor (or equivalent) for Microsoft® Windows® XP or Windows 7

2 GHz Pentium 4 or faster processor (or equivalent) for Windows Vista® Windows XP, Windows Vista, Windows 7 or Windows 8 (32-bit/64-bit editions with 32-bit browser)

512 MB of RAM (1 GB recommended) for Windows XP or Windows 7; 1 GB of RAM (2 GB recommended) for Windows Vista or Windows 8

Microsoft Internet Explorer 8 (to access the meeting room) or 9 (to use the account panel) (32 bit only); Mozilla Firefox 3 or higher; Google Chrome

Adobe® Flash® Player 11.3 for all users (hosts, presenters, participants, and administrators).
Ports 1935, 443 and 80 need to be open.

Does ClickMeeting work on a Mac?
Yes. ClickMeeting is fully compatible with a Mac. Mac requirements are:
1.83 GHz Intel CoreTM Duo or faster processor
Mac OS X v10.4, 10.5, 10.6 (Intel) or higher
512 MB of RAM (1 GB recommended)
Mozilla Firefox 3 or higher; Apple Safari 4 or 5; Google Chrome
Adobe Flash Player 11.3 for all users (hosts, presenters, participants, and administrators)

Does ClickMeeting work on Linux?
Yes, it will run on Linux, but you need to have the latest version of Chrome installed, which has built in Flash. Please note that to use the screen-sharing feature, you need to have Java installed.

Can I use ClickMeeting on my iPad, iPhone or Android device?
Yes, you can attend events from your iPad, iPhone, Android and BlackBerry, downloading the Clickmeeting App.

How much bandwidth do I need for ClickMeeting?

Attendee Presenter
Audio256 kbps512 kbps
Audio + video 512 kbps1024 kbps
Audio + video + desktop sharing1024 kbps2048 kbps


What file extensions can be converted in ClickMeeting?
File extensions that can be converted in ClickMeeting are: avi, mov, flv, wmv, mpg, mpeg, mp4, mp4v, qtx, asf, m4v, m4u, m4e, mkv, ogv, ogm, ogx, qtm, qt, webm, wmx, mp3, wav, wma, pdf, ppt, key, odp, ppt, pdf, doc, pages, odt, xls, numbers, ods, png, jpg, txt, docx, xlsx, pptx.

DURING AN EVENT


How do I join a meeting or a webinar?
You’ll need to be logged in to be able to have access to the webinar. If you don’t have an account, we invite you to create one.
A URL will be given once you receive your invitation to the webinar by mail. Click on the link, and then provide the ID of the event and your mail to access the meeting room. How do I set up my camera and sound? After you log in to the meeting room, go to the Camera and voice pod and click the drop-down menus beside the microphone and camera icons. Choose mic and speakers; or telephone for audio and camera (or avatar) for video. If a pop-up window appears, click Allow to allow access to your equipment.

SECURITY :


How do ClickMeeting and ClickWebinar work with firewalls?
For optimal use we recommend outbound configurations via TCP ports 1935, 80 and 443.

For more detail see our technology provider documentation: http://www.cm-cdn.com/marketing/documents/clickmeeting/enterprise/cm_firewall_configuration.pdf

TROUBLESHOOTING :


I turned on camera and sound but don't hear anything. What can I do?
1) Make sure your devices are plugged in and working correctly. We recommend testing them by launching any other application that requires their use. If everything is OK, go to your event room and allow Flash Player to access your device by clicking the Allow button.
If you do not see or hear anything, go to the Camera and Voice pod and click the Settings icon then Audio/Video settings. Using the drop-down list(s), check whether the correct microphone and camera are selected. If not, select the correct device(s).
This should solve the problem. If not, please contact our Customer Support Department.

2) Make sure you don't have any other application running that requires the camera and microphone (i.e. Skype), as this could interfere with ClickMeeting if both are running at the same time.

Why do I hear an echo when I speak?
Echo is caused when the microphone is picking up sounds from the speakers. To avoid this problem, we recommend using headsets. Additionally, go to Audio/Video settings, choose Advanced microphone settings and check the Use echo cancellation box.

ASSISTANCE :


If you have any questions regarding the platform or during an event, you can contact our webinar provider HERE , clicking on Live Chat. Please note that this service is only available between 9h to 22hrs CET and 9h to 17hrs EST.